Recovering Your Password
How to request a Caseta password-reset link and choose a new password, including what to do when the link does not arrive.
Overview
If you cannot remember your password, Caseta can email a single-use reset link. You use the link to choose a new password, then sign in normally. The flow never reveals whether an address has an account.
Who Is This For?
Any account holder who can receive email at the address on their Caseta account.
Before You Begin
- Access to the account's email inbox.
- A new password of at least 12 characters.
Step-by-Step Instructions
Step 1: Open the recovery page
On the sign-in page, select Forgot password?, or open /forgot-password.
Step 2: Enter your email
| Field | Purpose | Validation | Required? |
|---|---|---|---|
| Identifies the account to reset | A valid email address, at most 254 characters | Yes |
Select the submit button. Caseta shows the same confirmation whether or not the address exists, so the page does not disclose account membership.
Step 3: Open the reset link
Open the email and follow the link. It opens the Choose a new password page. If the link has expired or has already been used, request a new one.
Step 4: Choose a new password
| Field | Purpose | Validation | Required? |
|---|---|---|---|
| New password | The password you will use next | At least 12 characters, at most 128 | Yes |
| Confirm password | Catches typing mistakes | Must match the new password | Yes |
| Token | Identifies the reset request | Supplied by the link; not typed by you | Yes |
Select the submit button. Caseta confirms the reset and sends you to sign-in.
Understanding the Fields
| Field | Notes |
|---|---|
| Use the exact address on the account. Aliases may not match. | |
| New password | A short sentence is easier to remember and meets the length rule. |
| Confirm password | Must match exactly; no spaces are added automatically. |
| Reset token | Carried in the URL. Do not edit or share it. |
Buttons and Actions
- Send reset link — requests the email.
- Choose a new password — applies the new password.
- Back to sign in — returns to the sign-in page.
What Happens Next?
Your password is replaced. You can sign in with the new password immediately. Other sessions may remain active; revoke any you do not recognise in Settings → Security → Sessions.
Common Problems
- No email arrives. Check spam and any filters, confirm the address is the one on the
account, and wait a few minutes before requesting another link. Repeated requests may be rate-limited.
- The link says it is invalid. Reset links are single-use and expire. Request a fresh
link.
- The new password is rejected. Use at least 12 characters and make both fields
match.
- You no longer have access to the email. Ask an owner or admin of your agency to
update your account, or contact support.
Security and Privacy
Caseta does not reveal whether an address exists. Reset links are single-use and time-limited. Anyone with a live link can change the password, so do not forward it.
Frequently Asked Questions
Will resetting my password sign me out everywhere? The password changes immediately. Review active sessions and revoke any you do not recognise.
Can I reuse an old password? Choose a new one for safety.
Do I need my old password? No. The reset link is enough.